Effective Date: Feb. 1, 2025

DMC Heating and Plumbing ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information related to SMS communications.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following personal information from you:

Name

Phone number

Email address

Service address

Payment information (if applicable)

Communication preferences

SMS interaction history (e.g., opt-ins, opt-outs, and responses)

We collect this information when you:

Request a service from us

Contact us via phone, email, or SMS

Opt into our SMS messaging services

Make a payment or enter billing information

2. How We Use Your Information

We use the personal information we collect to:

Provide heating and plumbing services

Communicate with you regarding appointments, invoices, and service updates

Send SMS notifications, appointment reminders, and promotional offers

Respond to inquiries and provide customer support

Comply with legal and regulatory obligations

Improve our services and operations

3. SMS Messaging and Communications

By opting into our SMS messaging service, you agree to receive text messages from us. Message frequency varies based on service needs.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message.

Help Requests: For assistance, reply HELP or contact us at dmcplumbingsolutions@outlook.com.

Message & Data Rates: Standard message and data rates may apply depending on your carrier.

We do not share or sell your SMS consent or phone number to third parties for marketing purposes.

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:

Service Providers: We may share information with trusted partners who assist us in providing services (e.g., payment processors, appointment scheduling software, SMS platforms).

Legal Compliance: If required by law, court order, or to protect our legal rights.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security and Access Controls

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal data is strictly limited to authorized personnel who require it for legitimate business purposes. We conduct regular audits and monitoring to ensure compliance with our data protection policies. Unauthorized access attempts are logged and reviewed.

6. Employee Training

All employees undergo mandatory privacy and security training to understand best practices for data protection. This training is conducted regularly and updated to reflect changes in privacy laws or company policies.

7. Data Retention

We retain personal information only for as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes. SMS opt-in records are retained for compliance with A2P 10DLC, TCPA, and other regulatory guidelines.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access & Correction: You can request access to your personal information and request corrections if needed.

Deletion: You may request the deletion of your personal information, subject to legal retention requirements.

Marketing Preferences: You can manage your preferences for receiving promotional messages.

To exercise these rights, please contact us at dmcplumbingsolutions@outlook.com.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

DMC Heating and Plumbing

Langley, BC

dmcplumbingsolutions@outlook.com

604-908-9998