Effective Date: Feb. 1, 2025

Welcome to DMC Heating and Plumbing. By accessing or using our services, including SMS communications, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Introduction

DMC Heating and Plumbing ("we," "us," "our") provides heating and plumbing services and communicates with customers through various channels, including SMS messages. By opting into our SMS services, you agree to these Terms and Conditions.

2. Services Provided

We offer a range of heating and plumbing services, including but not limited to:

- Installation, maintenance, and repair of heating systems.

- Plumbing repairs and installations.

- Emergency call-out services.

- Appointment reminders, service updates, and promotional messages.

3. SMS Messaging Terms & Conditions

By providing your phone number and opting into our SMS messaging service, you agree to receive text messages from DMC Heating and Plumbing, including service updates, appointment reminders, promotions, and other informational messages.

Message Frequency

Message frequency varies based on user interactions and service needs. You may receive periodic messages related to services, scheduling, and special promotions.

Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details regarding your SMS plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from us unless you re-subscribe.

HELP Instructions

For assistance, reply HELP to any SMS message or contact us at dmcplumbingsolutions@outlook.com or call 604-908-9998.

4. Personal Information We Collect

We collect and process the following personal information from our customers:

NamePhone numberEmail address

By providing this information, you consent to its collection, storage, and use as outlined in our Privacy Policy.

5. Use of Personal Information

Your personal information is used for the following purposes:

- To provide you with information, updates, and services related to DMC Heating and Plumbing.

- To communicate with you regarding appointments, invoices, and service updates.

- To send promotional offers, special deals, and service-related notifications.

- To improve our customer service and operations.

6. User Obligations

By using our services, including SMS messaging, you agree to:

- Provide accurate and up-to-date personal information.

- Ensure safe access to your property for service completion.

- Comply with all applicable laws and regulations.

7. Limitation of Liability

DMC Heating and Plumbing is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, except where required by law. We are not responsible for delays or failures in SMS delivery due to carrier issues, network problems, or other technical factors beyond our control.

8. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services, including SMS messaging, implies acceptance of the updated terms.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us: DMC Heating and Plumbing

Langley, BC

dmcsolutionplumbingsolutions@outlook.com

604-908-9998

By using our services and opting into SMS communications, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.